Front Office & Guest Relations Management

The Front Office & Guest Relations Management program is a professional hospitality course designed to train learners in managing front desk operations and delivering exceptional guest experiences. The front office is the heart of any hotel or hospitality establishment, serving as the first and last point of contact for guests. This course prepares students to handle guest interactions with professionalism, efficiency, and confidence.

At Career IQ Institute, learners receive comprehensive training in front office procedures, reservation handling, check-in and check-out operations, guest communication, complaint handling, and coordination with housekeeping and other departments. The course also focuses on hospitality etiquette, professional grooming, body language, and service excellence, ensuring learners meet international hospitality standards.

Practical training plays a vital role in this program. Students participate in role plays, mock front office setups, guest-handling simulations, and real-life hospitality scenarios. Special emphasis is placed on developing soft skills, problem-solving abilities, and interpersonal communication, which are essential for guest satisfaction and brand reputation.

Upon completion of the Front Office & Guest Relations Management course, learners are prepared for roles in hotels, resorts, serviced apartments, cruise lines, and luxury hospitality brands. Career opportunities include Front Office Executive, Guest Relations Officer, Reception Supervisor, Concierge Assistant, and hospitality customer service roles.