Customer Service Executive Course

The Customer Service Executive Course is a career-oriented program designed to train individuals in delivering high-quality customer service across industries such as aviation, hospitality, retail, banking, BPO, healthcare, and corporate services. Customer service executives play a crucial role in building brand reputation, customer loyalty, and long-term business success.

At Career IQ Institute, this course focuses on developing effective communication skills, customer interaction techniques, complaint resolution strategies, and professional workplace behavior. Learners gain a clear understanding of customer expectations, service standards, and how to handle diverse customer situations with confidence and empathy.

The program emphasizes practical training through role plays, real-life service scenarios, and case studies. Students learn how to manage customer queries, handle difficult situations, follow service protocols, and maintain professionalism under pressure. Special attention is given to verbal communication, body language, tone management, and service etiquette.

Upon completion of the Customer Service Executive Course, learners are prepared to work in various customer-facing roles across industries, both in domestic and international service environments.